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Make An Appeal

Pay or Appeal a Parking Charge Notice

After receiving a Parking Charge Notice (PCN), you may have a few questions or even grounds for an appeal. In this case, please read through the following FAQs to determine if any of the information applies to you.

Making an online debit or credit payment is the quickest and most convenient way to pay your PCN.

When paying a PCN online, you need the following:

  • The reference number (located at the top of the PCN)
  • Your Vehicle Registration Number
  • Your debit or credit card

Why Have I Received a PCN?

Absolute Parking Management (APM) manages car parks with clear parking terms and conditions, as detailed on signage located in all of our car parks. If a motorist breaches the terms and conditions, such as overstaying a free period or not paying for parking, we issue a PCN. If you feel that you have incorrectly received a PCN ,we will gladly consider your appeal.

How Do I Make an Appeal?

If you believe that the parking charge was issued wrongly and wish to challenge this PCN, please write to:

Appeals Department
APM Limited 20 Coxon St.
Spondon Derby DE21  7JG

Alternatively, Click Here to send us an appeal email. When you send us an appeals email, quote the following in all contacts:

  • The PCN number
  • Vehicle registration number
  • Your address

We provide more details on how to appeal to POPLA in our rejection letter.

Absolute Parking Management considers all appeals based on their individual circumstances. If you appeal a PCN within the first 14 days after the date of issue and the appeal is rejected, in most cases APM offers the 14-day discount period charge. If a motorist does not make a payment or an appeal after the initial 14-day period, APM applies the full charge and provides the motorist with an additional 14 days to pay the charge. If the motorist does not pay or appeal a parking charge after this 28-day period, the owner is permitted to make representations and appeal to an Independent Appeals Service (POPLA).

For more details on how to make an appeal, visit POPLA.

What If I Have a Blue Badge?

The Department for Transport’s Blue Badge scheme for disabled drivers lets blue badge holders park in certain restricted areas for up to three hours (areas and times may vary, dependent upon the local authority). This concession applies to public highways only and not to privately owned lands. Whilst some landlords provide preferential parking for blue badge holders, disabled parking is generally subject to the same terms and conditions as found elsewhere on the car park. In addition, it is sometimes charged for on the same tariff as other car park users . To avoid confusion, you should always check a car park’s terms and conditions.

Can APM Enforce a PCN?

APM does not issue or collect PCN’s or excess charges, which are only relevant under one or both of the following conditions:

  • On-street or civil enforcement areas enforced by police/traffic wardens
  • Council civil enforcement officers under the Traffic Management Act 2004 or the Road Traffic Acts

This legislat ion is not applicable on private land. We can demonstrate that APM is bestowed the authority to issue and enforce PCNs for breach of contract.

APM only operates on the following types of sites:

  • Sites that are situated on private land
  • Not council owned
  • Sites that APM has written authority to operate and issue PCN’s on all of its sites from the landowner

What If I Was Not the Driver at the Time the PCN Was Issued?

Paragraph 9(2)(b) of schedule 4 of the Protection of Freedoms Act 2012, states for parking events in England and Wales that operators must inform registered keepers that a motorist is required to pay the PCN in full. It also notes that the registered keeper (if they were not the motorist at the time of issue) should inform the operator of the name and current postal address of the motorist and pass the notice to them.

The Protection of Freedoms Act 2012 also warns that if the motorist has not paid the PCN in full after 29 days, and the operator does not know both the name and current address of the driver, they have the right to recover any unpaid part of the PCN from the registered keeper. This warning is located under Paragraph 9(2)(f) of Schedule 4 of the Protection of Freedoms Act 2012 and is subject to operator compliance according to the applicable conditions under Schedule 4 of that Act.

How Does APM Form a Contract With the Motorist?

The PCN that APM issues for and on behalf of the landowner are levied on the basis of a contract with the motorist, set out via the signage at the site. Our signage sets out the terms and conditions under which motorists are authorised to park, either by paying the appropriate parking tariff or by parking within a limited stay period, and that a PCN will be payable if the motorist does not meet the terms and conditions. Our signage is clear, visible, and accords with the BPA Code of Practice to obligate motorists when they enter and remain at a client site.

Court-tested case law, such as Vine v London Borough of Waltham Forest (2000) proves particularly useful in respect to creating contract with the driver. This is reiterated in Section 7.1 of the Department of Transport’s guidance on Section 56 and Schedule 4 of the Protection of Freedoms Act 2012. This provides strong evidence that if sufficient signage and terms and conditions are present, that the motorist is contractually bound when parking on the land.

Further Information

The BPA website provides trusted information resources for motorists that want to understand their parking rights and responsibilities. The BPA website also contains a wide range of information about best parking rules and regulations practices.


To Receive a Free Car Park Demo and Site Survey TEL: 0207 078 3965


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